I WANT TO CANCEL MY ORDER. HOW DO I DO THAT?
To cancel your order, please reach out to us at grasslands@willowpark.net letting us know the reason for cancellation and the order number of the order you’d like to cancel. Please note if an order has been attempted delivery or is currently on the way via a courier and you choose to cancel, shipping fees will not be refunded.
RETURNS
Willow Park Wines & Spirits goal is 100% customer satisfaction. If you are not completely satisfied with your purchase, or need to return an item for any reason, please contact us at grasslands@willowpark.net.
- Refunds can be made up to 30 days after purchasing the item(s).
- If the item(s) is in sellable condition, it will be refunded. Orders that have incurred a shipping fee can be refunded minus the shipping costs. Return shipment fees are at the cost of the customer wishing to cancel the order.
- Wines older than 7 years and/over $100 will not be refunded unless the respective producer agrees to have it replaced.
*Please note event ticket refunds must be made 48 hours in advance due to the extended costs of putting these events on.*