I CAN NO LONGER ATTEND AN EVENT I HAVE TICKETS TO. CAN I GET A REFUND?
Tickets are refundable or exchangeable up to 48 hours prior to each event. Please contact Rachel at rachelm@willowpark.net with any inquiries.
WHY ISN’T MY DISCOUNT WORKING?
Please reach out to us at grasslands@willowpark.net if you are having an issue using a discount code. Please include the discount code you are trying to use.
I CHANGED MY EMAIL ADDRESS AND WANT TO UPDATE IT ON YOUR EMAIL LIST AND/OR MY CELLAR CLUB ACCOUNT. HOW DO I DO THAT?
Please contact Alyssa Steel at grasslands@willowpark.net to be added into our email list or have your Cellar Club account updated with a new email.
I WANT TO CANCEL MY ORDER. HOW DO I DO THAT?
To cancel your order, please reach out to us at grasslands@willowpark.net letting us know the reason for cancellation and the order number of the order you’d like to cancel.
WHEN WILL MY ORDER BE AVAILABLE FOR PICKUP?
ALL SASKATCHEWAN STORE PICKUP OPTIONS
Pickups will be ready 24 hours after the order was placed unless otherwise noted. Please wait for your pickup time confirmation email before you drive to the store.
HOW DOES FREE IN-STORE PICKUP WORK?
By choosing our FREE in-store pickup option during your online shopping checkout you've let us know that you'd like to personally pickup your online order at your chosen Saskatchewan store.
HOW WILL I KNOW MY ORDER IS READY?
You will receive two emails from us. One email confirms we have received your order and a second email that confirms your order is ready to be picked up.
Please wait for your pickup time confirmation email before you drive to the store.
WHERE TO GO WHEN YOU PICKUP YOUR ORDER
Upon arriving at your chosen store, please let a member of our Trusted Expert team know you are there to pick up your online order and they will be able to direct you to where your order is.
WHAT YOU NEED TO BRING TO PICKUP YOUR ORDER
In order for us to send your order home with you, you will be required to show the following information:
Valid Government Issued Photo ID
Online Order Number
**If someone else is picking up your order, please make a note on your order before placing or respond back to your pickup confirmation email. Let us know their full name and ensure they have a valid government issued photo ID. We will be unable to release your order to anyone other than you without proper notification.
**ALL DATES AND TIMES ARE SUBJECT TO CHANGE**